A Corvette owner from Cleveland, Ohio questions the new Concierge claims service initiated by Progressive Insurance that promises a smoother, less time consuming method for settling insurance claims. Because consumers give up many of their rights under this claims model (such as where cars will be repaired), leaving them in the hands of the insurance company where costs controls can be more easily exerted, we don’t think it is in the best interest of consumers. And there are more reasons…If you are an Ohio auto repair consumer, this is information you need to know.